Below are our Terms and Conditions/Policies, which are intended to ensure quality, safety, and consistency in our work.
By accepting quotes or booking ANY service provided by Guski Cleaning Services, you agree to abide by the following policies and procedures:
Privacy Policy -
We are committed to keeping your information confidential. We do not sell, rent, or lease our customer lists to third parties, and we will not provide your personal information to any third-party individual, government agency, or company at any time unless compelled to do so by law. We will use your personal and billing information solely to provide the service you hire us for.
Satisfaction Guarantee -
If you’re not content with your cleaning, notify us within 24 hours of the service date. We will come out and re-clean the area (within a 7-day window) for free.
Security -
We take the security of your home very seriously, and work with each homeowner to establish a routine for entering and exiting. Current methods include, but are not limited to:
· Letting us in on the day of service if you will be home when we arrive
· Providing us with an extra key
· Providing us a lockbox, keypad, or garage code
· Leaving us a key under a mat or pot to use and return or leave in the house when finished.
The client is fully responsible for any misplaced, broken or accidentally trashed items. If you don't want it lost, trashed, or broken, be sure to put it somewhere your cleaning tech will not clean. Important documents, sentimental items, expensive jewelry, etc.. should all be locked or put away to avoid misplacement, breakage.
Referrals –
Receive Bonuses and Discounts when you refer us! We love referrals and appreciate it when you tell friends and neighbors about our service. Referrals are a one-time use.
Payment –
Payment is due on the day of service by ACH or card. Guski Cleaning Services covers the 3% credit card processing fees. We require you to have a credit card on file to ensure payment for our services. ALL first time clients are required to put down a 50% deposit on their first service with Guski Cleaning Services.
Late Cancellation/Rescheduling-
Because we reserve a time especially for you, please make any schedule changes 48 business hours before service to avoid incurring a cancellation fee. If you wish to cancel or reschedule a cleaning appointment, at least 48 business hours' notice (excluding weekends and public holidays) is required. If a cleaning appointment is canceled less than 48 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of 50% of that cleaning's cost will be charged. We must adhere strictly to this policy in order to prevent lost wages for your cleaners. We appreciate your understanding.
Late schedule changes due to unexpected circumstances not under your control will be reviewed on a case-by case basis, and we may ask for documentation.
During the winter season, in the event of inclement weather, Guski Cleaning Services will follow the closing and delay decisions of Sawyer County Public Schools. Please make sure that your driveway, parking lot, sidewalk, and/or entrance is properly accessible to avoid cancellation/rescheduling fees.
Smoking while Servicing Fine
If a client or the clients family/guests are caught smoking IN the unit while we have a cleaning tech at the site, Guski Cleaning Services reserve the right to leave the job site IMMEDIATELY upon witness. Guski Cleaning Services also reserves the right to NOT refund the charge of the service deposit you have paid for and additionally charge this fine of $250. As this is a safety hazard to our employees.
Electricity and Water Notice-
We cannot work effectively in a house without electricity or running water. Please ensure that your home -especially if it is empty and in the middle of being sold/bought/turned over - will have electricity and running water on the day of service. Late Cancellation/Rescheduling fees may apply if we need to make last-minute schedule changes due to lack of electricity or water.
Getting Ready for the Cleaning -
Heating/Cooling- Please set your A/C or heating temperature to 65-72 degrees F, especially during the summer months. We won't be able to clean in houses that are too hot and pose a safety risk to our employees.
Clear the floors- It is greatly appreciated if you could do your best to pick as many items off of the floor as possible. This means putting away children’s toys, putting away clothes, returning shoes to where they belong, and ensuring that animal toys are not strewn about. Having clear floors will enable your cleaning tech to sweep, mop, and vacuum quickly so your home will be clean in a snap.
Tidy up the counters- Kitchen counters, islands, and bathroom vanities get cluttered pretty quickly – especially if you have many people living in the house. Before your professional cleaner arrives, please do your very best to put away stray items that are on any surface you would like cleaned. House cleaners are not usually instructed to organize your personal items. If they cannot easily access a surface, they may not be able to clean that section of your home.
Put away valuables and important documents- To avoid improper placement or any important documents accidentally being trashed, make sure you have removed or locked away expensive electronics and important documents that would be devastating to lose. You will also want to lock away expensive jewelry and sentimental items that you couldn’t bear to lose.
Secure any pets- This will likely vary from household to household. If your animals and cleaning staff are comfortable around each other, you may not have to crate your pets or take them out of the house with you. However, if you are even one bit unsure, you should absolutely separate your pets from the cleaning staff – especially if it’s their first time visiting your home.
Leave specific instructions, if necessary- If there are any problems areas in your home that your professional cleaning staff should be aware of, it’s important that you communicate that with them. You can do this verbally or in a hand-written note that has been left in an obvious place. Communicating your wants and needs is the best way for you to get the experience you’re looking for!
Prepare your bed/bedding- It is always best to check with the service provider whether doing laundry and making the bed is included in the service fees. Make sure to leave everything ready, clean and prepared for the housecleaner. Make sure to leave extra bedding out for your cleaning tech to avoid putting on the wrong or misplacing any linens.
No food or dishes mess- This cannot be stressed enough. If you have food left-overs, make sure to store it in tupperwear if you want to save it for later, or throw it in the garbage. Chances are, the cleaning staff won’t know what to do with it and will throw it away. Similarly, clean or put away the dishes if this is not included in your services, as this is an extra charge.
Dishes and Laundry services- If you are interested in dish and/or laundry services, be sure to communicate this with your cleaning tech before they arrive. As this is an additional service and will require extra fees. Make sure that all dirty laundry that's needing to be washed is gathered in one specific area to ensure your cleaning tech doesn't miss anything.
Same goes for dishwashing services, make sure all dirty and clean dishes are clearly separated to ensure there isn't ‘rewashing’ or any dishes that are missed.
The Setting –
The ideal cleaning situation is when no one is home. Since that is not always possible, please eliminate as many distractions as possible so we can work uninterrupted. Try to schedule your cleaning on a day when there will be fewer people at home. Please secure pets, and keep children in another area as we are working with equipment that may not be safe for children.
Trash Disposal-
We require that we leave any collected trash in the garbage bin at the homeowner’s location. Trash Removal is a separate service and needs to be booked in advance if this service is needed.
Quality Control –
Our quality control system consists of email requests for feedback after each visit. It is interactive and dependent upon your feedback and communication to function. We need your input on the overall experience and quality you are receiving so that we may address issues that are important to you. We will correct or address any issues we are made aware of up to 24 hours after our visit. Clients that are away for extended periods of time may have an exception. (ex. Vacation, working out of state, etc..)
Pets –
The last thing we want to do is upset your pets as we clean, and we'll work with you to make the experience pleasant for all involved. The following are our policies regarding pets:
o Let us know ahead of time if there are any arrangements you have in place for your pets while we clean.
o For sanitary purposes, we do not clean up after sick pets or pet accidents.
o Please secure any pet that may be overwhelmed by our presence and/or pose a threat. Please secure any pet that is likely to try to run out the door and escape the house. The obligation for control and care of all animals on the premises is fully on the customer. Guski Cleaning Services cannot be held responsible for the escape or safety of pets.
Products -
Our ‘house-made’ products are 100% chemical-free and non-toxic for the safety of the homeowner and the cleaning technicians.
We will occasionally use stronger products as needed and if permitted or requested by the homeowner. These products are, ‘Scrubbing Bubbles’, ‘Goo Gone’, and ‘Lysol Toilet bowl cleaner’.
Breakage –
We don't like when breakage happens, and we do our absolute best to prevent it! The following is critical regarding our breakage policies:
1. Sometimes breakage occurs when there are “boobytraps”. These are accidents waiting to happen (pictures not hung securely, top heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case-by-case basis. We cannot take responsibility for “boobytraps”. Please remove unstable breakables to a place we do not clean (we do not clean inside curios, china cabinets, or clear wet bar shelves).
2. Please move expensive figurines or glassware to a location we do not clean or have us skip that area completely if you do not wish to accept the risk.
3. We will cover the cost of repair or replacement of items when breakage value is verifiable. In some cases, we will have the broken item repaired by a professional restoration company. Breakage values must be verified before replacement or reimbursement will be authorized.
Please save the broken item for our inspection. Breakage must be reported within 24 hours of discovery.
Insurance –
Guski Cleaning Services and all employees are covered by General Liability insurance. Fraudulent claims will be prosecuted to the full extent of the law.
Special Policies and Service Limitations-
1. Our cleaning technicians do not climb the company’s three-step ladder for most cleanings. If we need to bring taller ladders and equipment to reach vaulted ceilings, pricing will change.
2. We are not a restoration company and cannot perform certain services due to insurance and safety concerns.
In an effort to be transparent and informative as possible, some things that we don’t offer include, but aren’t limited to:
Disassembling light fixtures (besides glass or metal shade to be washed)
Disassembling seals on shower doors
Disassembling furniture to clean it (besides couch cushions)
Disassembling any appliance (besides oven racks and fridge shelves)
Lifting or moving heavy furniture over 30 lbs.
Lifting or moving large fragile items
Removing permanent stains from furniture, floors, cabinets, carpets, etc.
3. We are not an extermination or mold/biohazard remediation company and cannot provide services in residences that show evidence of hazardous situations. We reserve the right to refuse to clean (or immediately stop cleaning) if there are signs of the following problems, and we must charge our lock-out fee of 50% of the scheduled cleaning. This is not an exhaustive list.
Pest infestation – cockroach, bedbugs, fleas, etc.
Animal infestation – birds, mice, rats, bats, etc.
Excessive/Uncontrolled Mold Growth
Human waste, blood, and bodily fluids
Hoarding
Other hazardous situations
Pricing
First Time Service -
Based on the size of your home and any add-ons, your booking includes a maximum number of hours we’ll spend completing the work outlined in our service checklists (We will not exceed our business hours; 9AM-5PM). If we are needing to return a second day, pricing will increase. Some important details regarding our pricing:
• Please be as specific and honest as possible on your booking to ensure your cleaning is fit to your needs. The risk in under-booking is that the cleaning may only be partially completed, and our schedule may not allow us to stay longer.
• In order to verify accurate house information, we will measure the size and layout of your home once we arrive. We reserve the right to adjust the service rate as needed.
• In order to book our services, we require a credit card for our records.
• On the day of service, our techs will perform a walkthrough before starting work. They will take note of any items or areas that need special care or specific instructions from you and will assess if the package you purchased allows them adequate time to complete the job to a satisfactory level. We will notify you if we cannot complete the work in the estimated time frame and give you the option to either add more time to the job for an hourly charge of $50 per/man-hour, or have us focus on your top priorities within the allotted time frame.
Recurring Service -
Prices are fixed rates for recurring visits. We assume similar levels of organization and build-up during each visit. If there are changes to the amount of work involved or clutter to handle, we will contact you and reassess our prices as needed.
Small Requests -
All small requests, add-ons, or swaps must be added to your appointment via phone call or well-descriptive text to ensure that 1) we can provide the service you're requesting, and 2) our techs are prepared with enough time and the right supplies to perform the request.
Holiday Rates -
We reserve the right to charge up to a 50% surcharge of the value of your service during major federal holidays, local holidays, and busy holiday weekends. We will not book or charge the clients this fee without their authorization. If the client(s) refuse to agree to the surcharge, their appointment will not be booked.
Non-Solicitation Agreement-
We value our employees and pour an enormous amount of time, energy and expense into our screening, hiring, and training process. Guski Cleaning Services strives to have a low employee turnover rate. This agreement helps safeguard our success at providing only the best staff to our deserving customers. Sadly, some people want quality without paying for it and attempt to undercut our efforts by trying to “poach” our employees. It is for this reason that our customers and employees must agree to our non-solicitation agreement. If breached, a fee of $4500 (for damages) will be assessed to both parties (customer and employee). This helps to minimize the risk of unfair solicitation that undermines the good experience all our clients have come to expect. Please help us maintain our extraordinary success by not soliciting our employees for hire directly. By booking our services, you are agreeing to the following terms:
Guski Cleaning Services employees are not allowed to engage in a work-relationship directly with you for one full year after employment termination.
You will be charged a $4500 finder's fee if you hire a Cleaning Tech employed by Guski Cleaning Services on an individual basis for private work.
Solicitation of a Guski Cleaning Services employee for private hire will result in permanent termination of service and forfeiture of any unused gift cards as well as the $4500 fee. This does not preclude us from seeking other solicitation-related damages.